About Me

Up-and-coming technical writer and freelancer with a demonstrated history of working in Finance.  Skilled in Microsoft Word, SharePoint, editing, and critical thinking.  Strong communication professional experienced in procedural manuals and style guides.

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Experience 

Part-Time Technical Writer | Blue Cross Blue Shield | Aug 2017 - present

Created, edited, and updated various Financial Services departmental manuals; maintained document library in SharePoint; conducted interviews with subject-matter experts; administered Genetec/Active Directory employee badge access

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Tech Writing Intern | The Good Grid | Mar 2018 – July 2018

Created, edited, and updated user and training manuals for Good Grid site and services; revised web content in WordPress; generated and maintained company style manual with documentation standards and guidelines

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Intern IV | Blue Cross Blue Shield | Summer 2017

Led Workday job description consolidation project for Financial Services division; created and edited various departmental manuals

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Intern | UA-LR University Writing Center | Spring 2017

Assisted clients with various writing projects through peer tutoring

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International Student Ambassador | UA-LR Office of International Student Services | Aug 2015 – May 2017

Assisted in the reception area; provided aid to students concerning immigration, visa status, and insurance issues; processed documents using WebNow and Banner systems.

 

News Editor/Staff Writer | UA-LR Forum Newspaper | Aug 2015 – May 2016

Assigned, edited, and wrote articles and columns under strict deadlines

 

Legal Assistant | Anderson, Murphy & Hopkins, LLP • January 2014 – May 2015

Assisted one senior partner and one partner of the firm; drafted various legal documents; transcribed tapes; maintained attorneys' calendaring and scheduling; entered time 

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Education

MA Technical Writing | Expected Dec 2019  
UA Little Rock

Phi Kappa Phi — 3.83 GPA

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BA Spanish | May 2017
UA Little Rock

Sigma Delta Pi — 3.37 GPA

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Honors & Awards

2017 Winner of Summer Internship Scholarship — Blue Cross Blue Shield

2017 Recipient of “Write On!” Award for Intern Leadership — UA-LR University Writing Center

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Skills

• Multipass editing

• Proofreading

• Meeting strict deadlines

• Flexibility

• Proficient in Spanish communication

 

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